Privacy Policy

Privacy Notice

Last updated: 4 November 2026

Dauntless Consultancy Ltd respects your privacy and is committed to handling personal information fairly, securely and transparently.

This notice explains what information we collect through our website, why we use it, how long we retain it and the rights available to you.

Who we are

Dauntless Consultancy Ltd is responsible for the personal information described in this notice.

Dauntless Consultancy Ltd
124 City Road
London
EC1V 2NX

Company number: 16153098

You can contact us about privacy or the use of your information through the contact details published on this website.

Information we collect

When you contact us through the website, we may collect:

  • your name;

  • the name of your organisation;

  • your email address;

  • your telephone number, if you choose to provide it;

  • information about your project, organisation or enquiry;

  • information about how you heard about Dauntless;

  • any other information you choose to include in your message; and

  • technical information generated when you use the website, such as your browser, device, IP address and interactions with the site.

Please do not include confidential case records, detailed safeguarding information or sensitive personal information in the general contact form.

Why we use your information

We may use your information to:

  • review and respond to your enquiry;

  • understand the support you are seeking;

  • communicate with you about potential work;

  • prepare a proposal, quotation or agreement;

  • manage our relationships with clients and partners;

  • administer, secure and improve our website;

  • meet legal, financial and regulatory responsibilities; and

  • establish, exercise or defend legal claims.

Our lawful bases

Where you contact us about potential work, we may process your information because it is necessary to take steps at your request before entering into a contract.

We may also use information where this is necessary for our legitimate interests in responding to enquiries, developing professional relationships, operating our business, maintaining the security of our systems and improving our services.

Where we are legally required to retain, use or disclose information, we process it to meet that legal obligation.

If we rely on consent for a particular activity, we will ask for it clearly. You may withdraw that consent at any time.

Sensitive information

Some of our work concerns safeguarding, mental health, criminal justice and lived experience. We do not ask visitors to submit health information, criminal-offence data or other sensitive personal information through the general enquiry form.

Please contact us initially without naming individual service users or sharing detailed personal records. If further information is required, we will agree an appropriate and secure method for providing it.

Who we share information with

We may share relevant information with trusted providers that help us operate our website, email, document storage, communications, accountancy and other business systems.

These organisations may process personal information only for agreed purposes and subject to appropriate contractual and security requirements.

We may also disclose information:

  • where required by law;

  • to protect someone from serious harm;

  • to establish, exercise or defend legal claims;

  • to our insurers, auditors, accountants or legal advisers where necessary; or

  • as part of a business reorganisation, subject to appropriate safeguards.

We do not sell personal information.

We will not share your enquiry with an associate or external delivery partner simply because they may be relevant to the work. We will normally tell you before making an introduction or involving another organisation unless disclosure is otherwise required or permitted by law.

International transfers

Some of our technology providers may store or process information outside the United Kingdom.

Where this happens, we will take reasonable steps to ensure that an appropriate legal safeguard applies, such as a United Kingdom adequacy decision or approved contractual provisions.

How long we keep information

We normally retain general website enquiries for up to 24 months following our last meaningful contact.

If an enquiry leads to a contract, partnership or funded project, relevant information may become part of our business records and be retained for longer.

Financial and contractual records will normally be kept for up to seven years where this is required for legal, tax, insurance or accountability purposes.

Information relating to a complaint, safeguarding concern, dispute or legal claim may be retained for longer where necessary.

Information will be deleted or anonymised when it is no longer reasonably required.

Security

We use proportionate organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration and disclosure.

No website or email system can guarantee complete security. Please do not send highly sensitive or confidential personal information through the general website form.

Your rights

Depending on the circumstances, you may have the right to:

  • ask for access to the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your information;

  • ask us to restrict how your information is used;

  • object to processing based on legitimate interests;

  • receive certain information in a portable format;

  • withdraw consent where processing relies on consent; and

  • complain about our use of your information.

These rights may be subject to legal conditions and exemptions.

To exercise a right, contact us and state that your enquiry concerns data protection. We may need to confirm your identity before responding.

Complaints

Please contact us first if you have concerns about our use of your information. We will take your concern seriously and try to resolve it promptly.

You also have the right to complain to the Information Commissioner’s Office.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Changes to this notice

We may update this notice when our services, systems or legal responsibilities change.

The latest version will be published on this website with the date of the most recent update.